Shipping policy

Effective Date: July 28, 2026

Thank you for choosing our store. We are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains our order processing times, shipping methods, and delivery information.

1. Order Processing Time

All orders are carefully reviewed and processed after payment confirmation.

Processing Time:
1–3 business days

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Time

Estimated delivery times:

Standard Shipping:
5–10 business days

Expedited Shipping:
2–5 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, customs procedures, and other factors outside of our control.

3. Shipping Confirmation & Tracking

After your order is shipped, a confirmation email containing your tracking number will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to become available after shipment.

4. Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully check your:

  • Full name
  • Shipping address
  • Apartment/unit number
  • City and postal code
  • Contact information

We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information.

5. Lost, Delayed, or Damaged Packages

Once an order has been shipped, it is handled by the shipping carrier.

If your package is delayed, lost, or arrives damaged, please contact our customer support team. We will assist you in communicating with the carrier and help resolve the issue.

For damaged packages, please provide:

  • Order number
  • Photos or videos of the package and product
  • Description of the issue

This information will help us process your request faster.

6. Customs, Duties & Taxes

For international orders, additional customs fees, duties, or taxes may apply depending on the destination country.

Any customs charges are the responsibility of the customer unless otherwise stated.

7. Contact Information

If you have any questions regarding shipping, please contact us:

Email: herbert@oneisell.com
Phone: +1 770-628-1736

Business Address:
365 Providence Ln
Martinsville, VA 24112-7668
United States

We aim to respond to all customer inquiries within 24–48 business hours.